Job Scope

 To provide Application and hardware support for systems installed and run at the customer

site.

 To troubleshoot PCs installed with Windows 10 and above and the installed application,

reimage the PC, handle receipt printer issue, configure barcode reader and RFID

equipment.

 To track application log, conduct UAT, functional test, etc.

 To provide support to partners/vendors in system maintenance and troubleshooting of

production issues.

 To perform Preventive maintenance every 4 months, work to commence as early as at 8:15am

 To support over 20 sites, ie there will be 14 days that engineers need to start work at 8:15am during preventive maintenance period

Requirements

 Diploma in IT/Computing or related certification

 Customer's located island wide and travelling to different location is necessary

 Must be willing to work with the following arrangement :

Support timing

 To support customer from 8am , Mon to Fri

 Hand phone support(if on duty) after 6pm, Mon to Fri

Weekend support

 Engineers will take turn to hold the support hand phone on Sat and Sun (average once a month)