Job Description

Join Toll's Automotive Division! Toll is looking for a Customer Service Assistant to join our Automotive team in Singapore!

Key Responsibilities

• Update and maintain WMS records for inbound, outbound, import/export shipments, duty payments, and car movements.
• Manage daily inventory records, location plans, and ensure accurate reporting across systems.
• Coordinate transportation, delivery, and collection of vehicles; communicate with customers on orders and event arrangements.
• Prepare and maintain accurate transaction records, shipping documents, permits, and defect reports.
• Liaise with operations controllers to arrange deliveries and confirm customer orders.
• Handle billing processes, check invoice accuracy, and update financial projections monthly.
• Support ISO audits, SOP compliance, toolbox meetings, and workplace safety/5S+1 standards.
• Ensure compliance with Singapore customs, LTA, and other regulatory requirements.
• Conduct monthly cycle counts, bi-annual stock takes, and prepare KPI/customization reports for customers.
• Act as a first aider, ensuring proper upkeep of first aid kits.
• Provide ad-hoc support and coordination to ensure smooth team operations.

Requirements

• Prior experience in customer service, logistics, or operations coordination (automotive industry experience is a plus).
• Strong communication and organizational skills with attention to detail.
• Proficient in MS Office and inventory/WMS systems.
• Knowledge of customs processes and regulatory compliance preferred.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Class 3 license Singapore License is compulsory