• To provide Application and hardware support for systems installed and run at the customer site.
• To troubleshoot PCs installed with Windows 10 and above and the installed application, reimage the PC, handle receipt printer issue, configure barcode reader and RFID equipment.
• To track application log, conduct UAT, functional test, etc.
• To provide support to partners/vendors in system maintenance and troubleshooting of production issues.

Requirements:

• Diploma in IT/Computing or related certification
• Customer's located island wide and travelling to different location is necessary

Must be willing to work with the following arrangement :

Support timing

• To support customer from 8am , Mon to Fri
• Hand phone support(if on duty) after 6pm, Mon to Fri

Weekend support

• Engineers will take turn to hold the support hand phone on Sat and Sun (average once a month)