Job Responsibilities:

• Respond to customer enquiries promptly via phone, WhatsApp, and email.
• Handle enquiries received through Respond.io and ensure timely follow-up.
• Assist customers with product, delivery, and service-related questions.
• Prepare Delivery Orders, Invoices, Return note and Credit Note accurately.
• Arrange product deliveries, exchanges, or returns in coordination with the warehouse and delivery teams.
• Manage one-to-one product exchanges for any reported quality issues.
• Assist project team's customers with self-collection arrangements, ensuring smooth handover and proper documentation.
• Maintain proper filing and documentation for all transactions, deliveries, and customer communications.
• Track and report on daily customer transactions and walk-in data.
• Prepare daily chat analysis and transaction reports.
• Support retail team operations during events or sales campaigns.
• Be willing to work on weekends occasionally (at least once per month) when required for retail events.

Job Requirements:

• Minimum O Level / Diploma qualification.
• Good communication skills (spoken and written).
• Organized, detail-oriented, and customer-focused with good communication and interpersonal skills to handle both end-consumers and inter-departments.
• Proficient in Microsoft Office (Excel, Word) and familiar with WhatsApp Business / chat management tools (e.g. Respond.io).
• Team player with a positive attitude and willingness to learn.
• Able to work independently and handle multiple tasks efficiently.
• Those with working experience with SAP (B1) will be an advantage.