Job Description & Requirements

Key Responsibilities:

• Attend to needs of clients and resolving issues involving clients
• Gathering feedback from clients in view to improve service standards
• Managing service staff to ensure minimal negative feedback from clients.
• Conduct service related training and sharing solutions and methods to deal with issues highlighted by clients
• Addressing customer feedback and resolving any complaints with professionalism to ensure customer satisfaction and loyalty.

Qualifications /Experience

• At least 2 to 3 years of experience in client servicing
• Strong leadership capabilities with a proven track record of motivating and managing teams
• Exceptional customer service orientation
• Ability to work on weekends and thrive in a fast-paced environment