Profile

Job Title : Guest Relations Executive

Department : Front Office

Work Location : The Warehouse Hotel
The Warehouse Hotel sits along the Singapore River in arestored 1895 warehouse. Our curated, design - led rooms blend heritage with contemporary comfort, giving guest an experience grounded in culture and quiet luxury.

Job Summary

Responsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to guest's need and ensure guest satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out duties and responsibilities assigned.
• This role will report to the Front Office/Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.