• Location: Pandan Crescent, MNC

• 5 days work week

• Salary: up to $4,300

• 1 Year contract with completion bonus

Responsibilities

• Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
• Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
• Provide service quotation to Customers based upon the job requirements.
• Prepare Field Support Engineers(T4) and Service Partner for the job.
• Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.
• Verify completion of service support delivered.
• Invoice Customers as per initial quotation and based on service outcome
• Maintain competent understanding of actual and new company's products, their functions, and alternatives.
• Review the Quality Management System requirements and ensure operations complies.
• Perform weekly on-call duties.

Requirements

• Commercial vocational diploma with corresponding professional experience.
• Able to work independently.
• Effective time management skills.
• Continuous Improvement Mindset.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

debbie@peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376