Partner Support Specialist (Tech MNC/ Escalation / Customer Service/ East Side / UP5K)
ADECCO PERSONNEL PTE LTD
10 days ago
Posted date10 days ago
N/A
Minimum levelN/A
The Opportunity
The Talent
Job Description
Next Step
Liu XinYang
EA Licence Number: 91C2918
Personnel Registration Number: R1988872
- Adecco is partnering our client, a famous Tech MNC
- We are looking for a Partner Support Specialist
- The role will start out as a contract
- Candidates who are immediately available/ able to start work within short notice will be preferred
The Talent
- At least 3-5 years of customer/partner service experience
- Able to work independently in a fast-paced and changing environment
- Experience with hands-on customer engagement, strong interpersonal and stakeholder-management skills
- Detail-oriented with a focus on accuracy and efficiency
- Strong spoken and written communication skills
- Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
Job Description
- Work with various stakeholders including Business Process Outsourcing (BPO) teams to manage inquiries, requests and escalations efficiently including handling F2F engagement of escalated cases
- Train and update support teams on the business' products and services
- Collaborate with internal teams and other verticals to ensure seamless operations and representation at engagement events & program launches for partners
- Conduct review and optimization of existing operational policies and processes while supporting the planning and execution of new policies and processes
- Work with relevant teams within the business unit and the broader Operations organization to streamline operational policies
- Support analysis of partner management initiatives to assess effectiveness and propose iterative improvements in furtherance of the business goals
Next Step
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to Xinyang.liu@Adecco.com
- All shortlisted candidates will be contacted
Liu XinYang
EA Licence Number: 91C2918
Personnel Registration Number: R1988872
JOB SUMMARY
Partner Support Specialist (Tech MNC/ Escalation / Customer Service/ East Side / UP5K)
ADECCO PERSONNEL PTE LTD
Singapore
10 days ago
N/A
Full-time
Partner Support Specialist (Tech MNC/ Escalation / Customer Service/ East Side / UP5K)