As an Associate Representative - Customer Service, you will respond to customer inquiries and work closely with the company's Inside Sales Reps to receive and process local, regional and international orders and deliveries.

You will resolve routine issues and communicate solutions or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Receive and process local, regional and international orders, provide information concerning pricing, changes in service, discontinuance, shipping and delivery.
• Interacts with Inside Sales and customers to provide information and to ensure best service possible.
• Handle and resolve customer issues, complaints or special orders.
• Obtains and examine all relevant information to assess validity of complaints and to determine possible causes.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.

Qualifications:

• Diploma or Degree in Supply Chain or Logistics. Fresh grads are welcome to apply.
• Ability to converse in Mandarin to engage with Chinese-speaking stakeholders preferred.
• Experience in order management, freight forwarding/delivery processes, and knowledge of Incoterms will be an advantage.
• Problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers.
• Ability to research and resolve customer issues.
• Strong written and verbal communication skills.
• Ability to effectively prioritize and execute tasks.
• Ability to build and maintain long-term relationships with stakeholders.