Singapore - 238977 #01-01

About Us
EarlyAfter is a modern cafe and cocktail bar at Mohamed Sultan Road, known for our coffee, brunch, and cocktails served in a warm, sophisticated environment. We believe in creating memorable experiences - from the first sip to the last call.

Position Overview
We are looking for an experienced and service-oriented Customer Service Manager to lead our front-of-house team and ensure guests enjoy exceptional hospitality. The ideal candidate is a people person with strong leadership, communication, and problem-solving skills.

Responsibilities
• Supervise daily service operations to maintain a smooth and efficient workflow
• Train, motivate, and manage service staff to deliver consistent, high-quality guest experiences
• Handle guest feedback and resolve complaints with professionalism and empathy
• Work closely with kitchen and bar teams to ensure seamless service coordination
• Manage reservations, table turnover, and overall guest flow during peak hours
• Uphold brand standards of cleanliness, service etiquette, and presentation
• Support hiring, onboarding, and performance evaluation of service staff
• Monitor inventory of service-related items (uniforms, menus, POS tools, etc.)
• Assist management with operational improvements and customer retention initiatives

Requirements
• Prior experience in a cafe, restaurant, or hospitality management role
• Excellent interpersonal and communication skills
• Strong sense of responsibility, initiative, and leadership
• Passion for guest satisfaction and hospitality excellence
• Able to work weekends, evenings, and public holidays

What We Offer
• Dynamic, friendly, and supportive work environment
• Career growth opportunities within an expanding lifestyle brand
• Staff meals and performance incentives