Perm Night Shift Customer Service Representative (Government Project)

Location: LabradorPark MRT (10 mins walk)
Gross Salary: Gross Up to $3,200 + Yearly Bonus
Leave: 14 days Annual Leave + 1 Birthday Leave + Comprehensive Medical & Dental Coverage
Working Days & Hours: 3-4 days per week as per roster assigned, 9pm to 9am fixed
Contract Period: Up to 6 months to 12 months renewable

About the Role
We're seeking a Customer Service Representative to support the government project. In this role, you'll handle calls, emails, and LiveChat from the public, provide timely solutions, and ensure every interaction leaves a positive impression. This is a great opportunity to gain hands-on experience in a stable, impactful project while building your career in customer service.

Key Responsibilities

• Serve as the first point of contact for the public via calls, emails, and LiveChat.
• Provide accurate information on services, processes, and inquiries.
• Troubleshoot and resolve issues, escalating complex cases when needed.
• Maintain clear and accurate records of customer interactions.
• Collaborate with internal teams to enhance customer experience.
• Contribute to a government initiative that benefits the wider community.

Requirements

• Singaporean only
• Empathetic, detail-oriented, and passionate about customer engagement

Why Join Us?

• Stable government-backed project
• Valuable experience in customer service
• Supportive team environment
• Fixed night shift
• yearly performance review & comprehensive training provided

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Thong Jia Qian (Joyce) - R1981781
ScienTec Consulting Pte Ltd - 11C5781