Description:

• Basic up $3000 (Desktop Support Engineer)
• Basic up $4000 (Team Lead)
• 5-day work, Office hours
• Central West area
• Entry level is welcomed, training provided

Job Scope:

Desktop Support Engineer

• Provide frontline IT support, including ITSM tickets, walk-ins, on-site support, self-help kiosks, and VIP calls.
• Handle system onboarding/offboarding, software installations, and elevated access requests.
• Troubleshoot hardware, network (wired/wireless), secure tokens, and USB device issues.
• Document resolutions, maintain knowledge base, and escalate critical incidents promptly.
• Coordinate with vendors for hardware RMA and ensure proper handling of IT equipment.
• Reset corporate user passwords and ensure software security compliance.

Desktop Support Team Lead

• Assist the supervisor in managing day-to-day operations, including staffing, scheduling, and performance management.
• Serve as on-site team lead to ensure SLAs and KPIs are consistently met.
• Monitor and maintain team quality delivery, ensuring a pleasant end-to-end customer experience and efficient off-site IT support processes.
• Collaborate with the team to improve first-contact resolution rates.
• Handle escalated customer inquiries and resolve operational issues promptly while meeting SLA requirements.
• Support the development and implementation of operational strategies to enhance IT Concierge service efficiency and customer satisfaction.
• Assist in creating and implementing knowledge-based processes to capture and grow knowledge of current IT applications and self-help services.

Requirements:

• Diploma/ Degree in Information Technology/ Computer Science, or a related field.
• Entry level are welcome to apply as training is provided
• Candidates with experience in IT technical support role and end-user support experience will have added advantage.
• Candidates with prior team lead experience will be considered for a Team Lead role.

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)