We are looking to hire Customer Service Support Executives to take ownership of our post-purchase customer engagement process, specifically the 48-hour follow-up call. This initiative aims to enhance customer experience, improve Net Promoter Score (NPS).

Responsibilities:

• Conduct post-purchase follow-up calls daily as part of the 48-hour customer feedback process.
• Ensure adherence to the standardised calling script and protocols.
• Drive improvements in response rates and NPS performance through consistent and high-quality outreach.
• Accurately log customer feedback and escalate issues when necessary.
• Collaborate with internal teams to align on feedback trends and improvement areas.

Requirements:

• Strong verbal communication skills in English.
• Prior customer service or call center experience is a plus.
• Comfortable with high call volumes and performance metrics.
• Customer-focused with attention to detail and reliability.