CUSTOMER SERVICES OFFICER @JR

Singaporean only

Duties / Tasks

Counter Duties

• Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities.
• Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer breakdown.
• Attend to all miscellaneous services such as Membership/ Club/ Courses / Activities registration / Payment / SAFRA points and other applications, etc.
• Operate the Membership card machines.
• Operate the frontdesk call-centre and handle all in-coming calls.
• Operate the computer terminals and to troubleshoot minor computer/printer faults. To monitor usage of computer papers / receipts and printer ribbons (including NETS, VISA receipt rolls, etc) and to make requisitions when necessary.
• Responsible for all keys in the key press and to ensure that keys drawn out are properly recorded. To report missing keys to the Supervisor.
• Ensure all manual receipts are properly kept/maintained. All issued manual receipts are to be backlogged (within 3 days) with computer receipt attached to it.
• Constantly check that all forms (application / renewal forms, flyers, etc) are available / sufficient and well kept. Requisite for replenishment / print more forms if it is running low and do ensure that there is a sufficient supply of brochures for existing events and that these are neatly displayed.
• Settle accounts after appropriate shift (after 3:30pm and 9:30pm), print cash checklist summary report after each shift and go through proper handing / taking over procedures.
• Ensure proper keying in of collections (i.e Cash, Cashcard, NETS, VISA, Cheque) and settlement of counter collections at Frontdesk counter.
• Ensure that there is no unnecessary loitering within the lobby and reception areas and that all standing instructions are adhered to.
• Regularly inform the Security guard on the current status of the sport facility booking.
• Regularly check on the first aid kit and requisite for replenishment when running low.
• Maintain and ensure that the frontdesk / counter / office, lobby and storeroom is neat and clean, including magazines rack and newspapers available at lobby, if any.
• Settle daily / monthly static reports for sports, inventory (gifts), monitor and requisite inventory when running low.
• Arrange counter duty roster (rotation)
• Keep up to the grooming standards (HR standards) when wearing SAFRA's uniforms, e.g. clothing and hairstyle should always be neat, proper shoes, no slipper, flip-flops

Requirements:

• GCE 'O' levels with basic PC skills
• Minimum 1 to 2 years of front desk experience in service/hospitality industry
• Customer-focused and service-oriented
• Teamwork-oriented and able to work in a fast-paced environment
• Bubbly personality and enjoys meeting people
• Able to work on shifts, weekends and public holidays

Singaporean only

Please email your resume to siva@safra.sg; tserena@safra.sg