Job Description

A customer care officer handles various administrative and operational tasks to support the sales department. Common responsibilities include:

1) Documentation :

Preparing and generating sales documents such as quotations, purchase orders, delivery orders, and invoices

2) Order Management:

Processing sales orders, entering them into the system, and coordinating their fulfillment and delivery logistics.

3) Customer Interaction:

Handling customer inquiries via phone and email, addressing complaints, and providing after-sales support.

4) Data Management:

Maintaining and updating customer databases and sales records.

5) Communication:

Serving as a point of contact for customers and coordinating with other internal teams, such as the stores and logistics departments.

6) Reporting:

Assisting with sales reports, tracking performance data, and managing financial information like payables and receivables.

Requirements:

1) Organizational Skills:

The ability to manage multiple tasks, documents, and requests efficiently.

2) Attention to Detail:

Ensuring accuracy in processing orders, invoices, and customer data.

3) Communication Skills:

Effectively interacting with customers and the sales team through various channels. English or second langhuage is a plus

4) Tech Proficiency:

Familiarity with sales and order processing software.

5) Teamwork:

A collaborative approach to support the sales team and ensure smooth overall operations.

Remuneration:

Basic Salary from $2,000 per month,

plus Bonus if hit KPI

5.5 days per week

Monday to Friday, 10am-6pm

Saturdays 9am-1pm

Office role, stay in office

Chinatown MRT area