Our client is one of the leading organisations in the Maritime industry. They are hiring for an IT Support Officer to join their IT team.

Responsibilities

• Independently research, design, develop, and implement Microsoft 365 solutions for the organization.
• Manage and maintain the Microsoft 365 environment to ensure optimal availability, reliability, and performance.
• Serve as the primary escalation point for IT issues reported by the fleet.
• Provide after-hours and weekend helpdesk support for fleet operations.
• Monitor system health and conduct regular reviews, analyses, and performance testing.
• Carry out annual hardware refreshes for endpoint devices and network equipment across the fleet.
• Perform system updates, backups, and restorations as required.
• Collaborate with internal teams to enhance system functionality and overall user experience.
• Manage onboarding and offboarding processes for employees.
• Maintain comprehensive documentation of system configurations, processes, and IT user guides.
• Deliver high-level technical support, coordinating with internal teams and external vendors to resolve issues both onsite and offshore (including onboard vessels).
• Travel internationally when necessary to provide direct IT support for vessels when vendor assistance is unavailable.
• Act as the IT procurement officer, managing vendor relationships and ensuring effective vendor performance.
• Maintain up-to-date hardware and software inventory records.
• Perform daily, monthly, and annual IT operational checklists.

Requirements

• Minimum 1 year of experience managing and administering Microsoft 365 environments.
• At least 2 years of experience providing Level 1 IT support in a mid to large-scale enterprise.
• Strong customer service orientation with excellent communication and problem-solving skills.
• Minimally 2 years of hands-on experience in setting up or supporting network and firewall systems for SMEs.

How to Apply:

Interested candidate, please submit your updated resume in MS WORD Format to: Email - raymond.gan@achievegroup.asia or call your Consultant, Raymond Gan (Reg. No: R1988743), at 6590 9968 or WhatsApp 9297 1560 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work