Customer Service Manager

Location: Near City Hall / Esplanade MRT
Company: Reward Laundry

About Reward Laundry

Reward Laundry is Singapore's premier laundry and dry-cleaning service provider with over a decade of excellence. We take pride in delivering professional garment care, exceptional customer service, and unbeatable value to our clients. Our success is built on a culture of teamwork, dedication, and continuous improvement - and we're now looking for a passionate Customer Service Manager to join our growing team.

Why Join Us?

At Reward Laundry, we believe in developing people as much as we care for garments. You'll receive comprehensive training to become a subject matter expert in customer service and operations. This role offers valuable career exposure to the laundry, garment, alteration and lifestyle service industry - perfect for those who enjoy solving problems, connecting with people, and being part of a dynamic environment.

What You'll Do:

• Deliver warm, professional, and timely customer service through online, phone, and in-person interactions.
• Coordinate customer orders and ensure seamless communication between operations and delivery teams.
• Manage appointment scheduling, delivery coordination, and customer feedback.
• Handle customer concerns with empathy and efficiency, ensuring every customer leaves delighted.
• Support process improvement initiatives to enhance customer satisfaction and workflow efficiency.
• Use basic computer systems to process orders, update records, and generate simple reports.
• Participate actively in ongoing training to continually enhance your skills and knowledge.

What We're Looking For:

• Diploma or higher in any discipline.
• Bilingual proficiency in English and Mandarin (to liaise with Mandarin-speaking counterparts).
• Strong communication and coordination skills with a genuine passion for helping people.
• Basic computer literacy and familiarity with customer service tools.
• A positive, can-do attitude with the willingness to learn and grow.
• Prior experience in customer service, call center, or front-desk roles is an advantage.
• Singapore Citizens or Permanent Residents only.

Work Schedule & Benefits:

• 5 days work week
• Working Hours:
  Weekdays: 9:00 AM - 7:00 PM
  Weekends: 10:00 AM - 6:00 PM
• 1-hour meal break
• Full-time employment benefits, including annual leave and medical leave
• Convenient location near City Hall / Esplanade MRT
• Supportive and friendly team environment

Grow with Us

If you are someone who enjoys creating great customer experiences and takes pride in doing things right, we'd love to meet you. Join us and be part of a team that values professionalism, positivity, and growth.

Apply now and let's grow together at Reward Laundry!