About the Role

We are seeking a Customer Services Coordinator (CSC) to join our dynamic team. The ideal candidate will act as the primary liaison between the company and its customers, delivering exceptional pre-sales and post-sales support. This role requires excellent communication skills, attention to detail, and the ability to manage multiple priorities while ensuring customer satisfaction.

Key Responsibilities

• Serve as the main point of contact for customers, providing prompt and professional support.
• Collaborate with the Sales Division to coordinate quotations, order processing, delivery orders, invoices, and shipment arrangements.
• Build and maintain strong, long-term relationships with customers to ensure their needs are met.
• Respond to customer inquiries via phone, email, and face-to-face interactions, providing accurate product, pricing, and delivery information.
• Handle and resolve customer complaints efficiently and escalate unresolved issues when necessary.
• Collect, verify, and evaluate information to address product and service inquiries.
• Maintain accurate records of customer interactions, orders, transactions, and complaints.
• Prepare and distribute customer activity and performance reports.
• Update and manage customer databases to ensure information accuracy.
• Follow up on customer interactions to ensure satisfaction and identify opportunities for process improvement.
• Support internal initiatives to enhance customer experience and operational efficiency.
• Perform other related duties as assigned.

Requirements

• Minimum of 2 years of experience in customer service or sales support roles.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and CRM software.
• Excellent organizational and multitasking abilities.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work independently and collaboratively within a team.