Senior Customer Service Coordinator
BARN & POTTER PTE. LTD.
10 days ago
Posted date10 days ago
N/A
Minimum levelN/A
Key Responsibilities:
Requirements:
- Act as the primary point of contact for assigned customer accounts, providing regular onsite support to maintain strong client relationships.
- Visit customer locations to assist with order coordination, delivery arrangements, and product/service enquiries.
- Manage end-to-end customer order processing, from order receipt to delivery and invoicing.
- Coordinate closely with internal departments (production, QA, warehouse, and logistics) to ensure timely and accurate fulfilment of customer requirements.
- Collect and address customer feedback or complaints onsite, ensuring prompt follow-up and resolution.
- Assist in the preparation of service reports, order summaries, and performance metrics for key accounts.
- Ensure customer documentation such as delivery orders, product specifications, and service reports are accurately maintained and filed.
- Provide training or product briefings to customer teams when required (e.g. on product usage, packaging requirements).
- Support business development and account management by identifying potential upselling or service improvement opportunities during site visits.
Requirements:
- Diploma or higher in Business Administration, Customer Service, Supply Chain, or related field.
- Minimum 3-5 years of experience in customer service, account coordination, or client support roles
- Willing and able to travel to customer sites regularly within Singapore.
- Strong interpersonal, communication, and problem-solving skills.
- Comfortable working both independently onsite and collaboratively with internal teams.
- Knowledge of manufacturing or supply chain processes will be an advantage.
JOB SUMMARY
Senior Customer Service Coordinator
BARN & POTTER PTE. LTD.
Singapore
10 days ago
N/A
Full-time
Senior Customer Service Coordinator