Senior Customer Service Manager
KOERBER SUPPLY CHAIN SG PTE. LTD.
8 days ago
Posted date8 days ago
N/A
Minimum levelN/A
Duties & Key Responsibilities
Goals
Knowledge, Skills and Abilities
- Develop annual team strategy and goals aligned with overall HQ CS strategy.
- Build and lead CS team.
- Identify, pursue and manage customer service' sales opportunities and rebuild projects to drive revenue growth with new and existing customers, including mid size systems.
- Identify customer's challenges and requirements for opportunities to provide tailored solutions for system improvement to meet their needs.
- Establish and maintain close relationships with new and existing customers through the entire sales cycle, from pre-sales to post-sales.
- Prepare sales proposal for upgrades and retrofits, review service agreement to negotiate with with customers, ensuring mutually beneficial terms.
- Act as a key bridge between customers and the technical team, ensuring seamless communication and prompt resolution of issues and concerns.
- Build and maintain strong, friendly connections with customers, ensuring long-term trust and collaboration.
- Align, review and execute company's sales strategy.
- Prepare and maintain accurate and up-to-date records of sales transactions, contracts, and customer interactions.
- Ensure all sales activities are conducted in compliance with company policies and industry regulations.
Goals
- Achieve sales growth targets for services and rebuild projects.
- Grow revenue from existing and new customers.
- Build strong customer relationships and ensure satisfaction.
- Identify and pursue new business opportunities.
Knowledge, Skills and Abilities
- 3 ~ 5 years in customer service and support management.
- Proven track record of success in service sales.
- Strong in communication, negotiation and analytical thinking skills.
- Effective and confident presentation skills.
- Willingness to travel for client visits and overseas when required.
- Dynamic and results-oriented.
JOB SUMMARY
Senior Customer Service Manager
KOERBER SUPPLY CHAIN SG PTE. LTD.
Singapore
8 days ago
N/A
Full-time
Senior Customer Service Manager