Customer Service Executive (Order Management)

We are partnering with a leading organisation in the trading and distribution industry to hire a Customer Service Executive who is passionate about delivering excellent customer experiences and supporting smooth order fulfilment processes.

Responsibilities

• Provide quality customer service support via email and phone, ensuring prompt and professional responses.
• Manage customer enquiries efficiently and escalate issues when necessary for timely resolution.
• Handle end-to-end sales order management, including stock allocation and delivery arrangements.
• Build and maintain close communication with customers through regular meetings and follow-ups.
• Collaborate with internal teams to ensure seamless order processing and issue resolution.
• Support problem-solving initiatives and provide value-added service to customers.
• Extract and compile data for monthly reporting and analysis.
• Recommend and promote new products to existing customers to strengthen relationships and drive growth.
• Perform other ad hoc tasks or projects as assigned.

Requirements

• Minimum Diploma in any field.
• 2-3 years of experience in order processing, delivery coordination, and customer relationship management.
• Customer-focused with strong communication and interpersonal skills.
• Experienced in managing customer enquiries and claims via email and phone.
• Proactive, detail-oriented, and able to work independently as well as in a team.
• Proficient in Microsoft Excel (VLOOKUP, Pivot Table, simple formulas).
• Experience with SAP is an advantage.
• Able to start work on short notice will be an added advantage.

Submit your resume in MS Word format to ivytan@jobally.com.sg

EA Licence No. 18C9228 | Registration No. R1108261 (Tan Li Tze)

Only shortlisted candidates will be notified.