We are partnering with a leading global systems integrator committed to delivering service excellence. With a collaborative approach alongside partners and manufacturers, the company provides innovative solutions to enterprise clients worldwide. What sets this organization apart is its strong culture, driven by core values and beliefs, empowering employees to deliver outstanding service and create exceptional customer experiences.

About the Role
We are seeking a dedicated Customer Service Specialist to provide end-to-end support for the Systems and Customer Service Department. This role goes beyond traditional customer service-encompassing data management, documentation, and efficient coordination to ensure every client receives an outstanding experience.

Key Responsibilities

• Deliver exceptional customer service, ensuring total client satisfaction.
• Coordinate customer service inquiries and cases across the branch and internal teams.
• Monitor service quality to maintain high standards.
• Log, update, and maintain customer service cases in the ERP system.
• Manage after-sales services and resolve service events promptly.
• Prepare and maintain client documentation, including handover packages, service cards, maintenance documents, training templates, and confirmations.
• Coordinate projects to meet schedules, budgets, and client expectations.
• Ensure timely submission of reports and documentation, including commissioning reports and weekly updates.
• Follow up and close cases efficiently, maintaining clear communication with clients and internal teams.

Requirements

• Strong customer service mindset with excellent time management and learning agility.
• Proven ability to build strong relationships with clients, vendors, and colleagues.
• Effective communication, coordination, and problem-solving skills.
• Detail-oriented and meticulous in documentation and processes.
• Able to thrive under pressure and manage multiple priorities.
• Immediate availability is preferred.

We thank all applicants for their interest; only shortlisted candidates will be contacted.

Submit your resume in MS Word format to ivytan@jobally.com.sg

EA Licence No. 18C9228 | Registration No. R1108261 (Tan Li Tze)

Only shortlisted candidates will be notified.