Job description:

Job Title: Service Desk Agent (12-hour Shift)

Work Schedule

• Shift Work: Yes (12-hour shifts)
• 24 x 7 Standby: No

Mandatory Skills

• Microsoft Office 365

Preferred Skills

• Microsoft Windows
• ITIL IT Service Management

Job Description

• Provide first-level IT support and troubleshooting for end users.
• Handle incidents, service requests, and escalate issues as necessary.
• Ensure proper documentation of cases in ticketing systems.
• Follow ITIL best practices in service management.
• Deliver timely and effective resolution within agreed SLAs