We are seeking a dedicated and proactive In-House IT Support and Technology Project Coordinator to manage internal IT systems and lead/support key technology projects. The successful candidate will be responsible for ensuring smooth daily IT operations, coordinating system upgrades, and assisting with ERP implementations and digital transformation initiatives.

Key Responsibilities

• Lead the design, implementation, and maintenance of IT systems and business applications
• Define project scope, goals, and deliverables; manage timelines, budgets, and progress tracking
• Coordinate and communicate with stakeholders, vendors, and internal teams
• Oversee ERP and system integrations and ensure optimal performance
• Troubleshoot technical issues and monitor system health
• Ensure IT systems comply with security standards and policies
• Support strategic planning and budgeting for IT initiatives with the COO
• Assist in disaster recovery and business continuity planning
• Facilitate internal and external IT audits
• Manage procurement and vendor contracts for IT services
• Maintain technical documentation and user manuals

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 3 years' experience in IT support and/or project coordination
• Proven track record with 2-3 full ERP implementations will be an advantage
• Knowledge of project management tools and methodologies (Agile, Waterfall, etc.)
• Strong troubleshooting and analytical skills
• Effective communicator with strong stakeholder management skills
• Able to handle projects from planning through to completion
• Good documentation and reporting abilities