Solutions Customer Service Assistant
TOSS-EX PR PTE. LTD.
13 hours ago
Posted date13 hours ago
N/A
Minimum levelN/A
Key Responsibilities
Scope
Qualifications
Education & Experience
Skills
Personal Attributes
- Order & Invoice Management
- Coordinate order processing with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance.
- Manage end-to-end order treatment process from purchase order (PO) receipt to invoicing.
- Ensure accurate order booking in Oracle, maintain tracking lists, and follow up on projects until invoicing completion.
- Generate orders, invoices, and process credit notes in a timely manner.
- Project & Financial Support
- Organize project kick-off (Engagement Review) meetings upon PO reception with relevant stakeholders.
- Support financial controllers with quarterly PO booking consolidation and monthly billing data checks.
- Assist in tracking transaction fee orders and maintaining accurate financial documentation.
- Support credit management on overdue payments in collaboration with Sales and Finance teams.
- Administrative & Cross-Team Collaboration
- Maintain proper documentation and ensure storage in shared folders.
- Arrange courier services for invoicing documents and ensure compliance with internal processes.
- Collaborate with cross-functional teams/business units to streamline order management processes.
- Provide additional administrative support as required by supervisors.
Scope
- Coverage: Asia Region
- Primary interface: Sales, Finance, and Project Management teams
Qualifications
Education & Experience
- Diploma or higher qualification.
- Minimum 2 years' relevant experience in backend customer service, order management, or sales administration.
Skills
- Strong knowledge of sales administration and logistics (e.g., Letter of Credit, Payment Terms, Customs rules).
- IT-literate with proficiency in Microsoft Office Suite (advanced Excel & PowerPoint required).
- Familiarity with Oracle and Microsoft Dynamics is an advantage.
Personal Attributes
- Strong customer service orientation with a proactive, positive attitude.
- Detail-oriented, rigorous, and able to work under pressure.
- Comfortable working within complex administrative structures.
- Strong interpersonal and intercultural communication skills.
- Collaborative team player with adaptability across diverse functions.
JOB SUMMARY
Solutions Customer Service Assistant
TOSS-EX PR PTE. LTD.
Singapore
13 hours ago
N/A
Full-time
Solutions Customer Service Assistant