Customer Service Executive

• Achieve total client satisfaction by effectively coordinating all customer service matters

• Closely monitoring the quality of services in the branch office

• Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services

• Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.

• Coordinate projects according to schedule, economically and to client's satisfaction

• Timely submission of required documentation

• Weekly report preparation & submission to line manager

Requirements

• Basic IT knowledge in hardware, network and database

• Strong service sense and skills, good time management, high learning skill

• Proven ability to build relationships with vendors, internal client and colleagues

• Good communication and coordination skills

• Meticulous and able to work under pressure

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)