Location: Toa Payoh

Employment Type: Full-Time/ Permanent

Our Client is alearning centre for primary and secondary level students. They're committed to create an enriching learning experience that empowers students to excel in their studies.

The Role

As their Customer Service Officer, you will play a key role in ensuring our students, parents, and visitors feel supported and valued. You'll be the first point of contact-providing information, managing enrolments, answering inquiries, and assisting in the smooth day-to-day operations of the centre.

Key Responsibilities:

• Greet and assist students, parents, and visitors in a professional and friendly manner
• Handle phone, email, and in-person inquiries promptly and efficiently
• Manage enrolment and class scheduling systems
• Resolve concerns when the need arise
• Share program information with customers.
• Support teachers and administrative staff with daily operations
• Provide general administrative support as needed
• Other duties associated with the role and assigned by the line manager.

What They're Looking For:

• Strong communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and comfortable with basic data entry
• Previous experience in a customer service or front desk role preferred
• Ability to work independently and as part of a team
• Prior customer service experience in relevant environment or industry is a plus

What They Offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
• Training will be provided

Work Hours

Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)

Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)

How to Apply

Interested applicants, please click on the APPLY NOW to send in your resume.

Join now and be part of a team that's making learning exciting and accessible for all! We look forward to hearing from you.

Kindly note that only short listed candidates will be contacted.

Search Avenue Pte Ltd

EA License No.: 25C2695

Amanda Wee

EA Registration No.: R25157669