Helpdesk Engineer
EPERGNE SOLUTIONS PTE. LTD.
3 days ago
Posted date3 days ago
N/A
Minimum levelN/A
Epergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.
Responsibilities
Requirements
Responsibilities
- Deliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops, laptops, network connectivity, printers, and basic application/system issues.
- Manage service tickets: log, triage, troubleshoot, and escalate incidents as appropriate.
- Coordinate with internal technical teams and external vendors to resolve complex or on-site issues.
- Maintain accurate documentation of incidents, resolutions, and updates in the ticketing/knowledge management system.
- Ensure adherence to SLA commitments and performance targets.
- Perform routine system checks, health monitoring, and assist with system maintenance or refresh activities.
- Support IT deployments, upgrades, onsite technical assistance, and contribute to IT asset tracking and inventory management.
Requirements
- 1-3 years of experience in IT helpdesk or technical support, ideally within a secure or regulated setting.
- Working knowledge of networks, operating systems (Windows, Linux), printers, and remote access tools.
- Strong communication and customer service skills, both written and verbal.
- Ability to prioritize, escalate, and resolve incidents effectively.
JOB SUMMARY
Helpdesk Engineer
EPERGNE SOLUTIONS PTE. LTD.
Singapore
3 days ago
N/A
Contract / Freelance / Self-employed
Helpdesk Engineer