About the Role
We are seeking a proactive IT Support Engineer to provide end-user IT support, troubleshoot technical issues, and ensure smooth day-to-day IT operations. You will be the first point of contact for hardware, software, and network-related issues, ensuring timely resolution and minimal downtime.

• Working Hours: Mon-Fri
• Working Location: West
• Salary Package: Up to $3500 (basic) + AWS

Key Responsibilities

• Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot operating systems (Windows/macOS) and standard business applications.
• Manage user accounts, access rights, and permissions via Active Directory / M365.
• Support network connectivity, printers, and AV equipment.
• Escalate complex issues to relevant teams and follow through to resolution.
• Maintain IT asset inventory and ensure proper documentation of support requests.

Requirements

• NITEC and Diploma in IT or related field, with at least 1 year of desktop support experience.
• Strong troubleshooting skills in Windows, macOS, and Microsoft 365.
• Familiar with IT service management (ITSM) tools and ticketing systems.
• Good knowledge of networking fundamentals and endpoint security.
• Strong customer service and communication skills.
• Able to work independently and respond to onsite incidents promptly.

Why Join Us?

• Opportunity to work in a dynamic IT environment supporting diverse users.
• Hands-on exposure to latest workplace technologies.
• Career development and training opportunities.

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781