CUSTOMER SERVICE MANAGER
DING WANG SG PTE. LTD.
5 days ago
Posted date5 days ago
N/A
Minimum levelN/A
Key Responsibilities:
Requirements:
- Develop and implement a customer service strategy aligned with the company's business objectives.
- Lead and mentor a team of customer service representatives, ensuring high performance and engagement.
- Establish and track KPIs to measure service quality, response times, and customer satisfaction.
- Optimize customer service processes, including inquiries, troubleshooting, and technical support.
- Gather customer feedback to drive continuous product and service improvements.
- Collaborate with sales, product, and technical teams to address customer needs effectively.
- Develop training programs for customer service teams on product knowledge and patient engagement.
Requirements:
- At least 4 years of customer service experience,
- Experience in MedTech, medical devices, healthcare, or pharmaceuticals preferred.
- Strong knowledge of customer service technologies, CRM systems, and call center operations.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to analyze data and implement strategies for improving service performance.
JOB SUMMARY
CUSTOMER SERVICE MANAGER
DING WANG SG PTE. LTD.
Singapore
5 days ago
N/A
Full-time
CUSTOMER SERVICE MANAGER