Job Title: Customer Service Executive

Location: Central Region

Employment Type: Full-time

Salary Range: SGD 2,800 - SGD 3,200 per month

Key Responsibilities

• Provide prompt and professional responses to customer inquiries and feedback.
• Handle customer concerns, resolve issues effectively, and ensure customer satisfaction.
• Respond to customer reviews and feedback on social media and other online platforms.
• Collaborate with internal teams to ensure consistent service delivery and communication.
• Support sales-related customer service functions where required.

Skills & Attributes

• Strong communication skills (both written and verbal).
• Good problem-solving and negotiation abilities.
• Creative thinking with a task-oriented and customer-focused mindset.
• Strong planning and organizational skills.
• A collaborative team player with high attention to detail.

Qualifications & Requirements

• Minimum Degree qualification in any field.
• At least 1-2 years of relevant working experience in customer service, preferably in sales-related roles.
• Demonstrated ability to handle customers professionally and communicate effectively across different levels.
• Proficiency in Microsoft Word and Excel.
• Proficiency in both English and Mandarin is required to communicate effectively with Mandarin-speaking customers and partners.