The Company

A global electronic brokerage firm, recognized for its technology, pricing, and client service, is expanding its Retail and Institutional Client Services team in Singapore to support APAC growth. Clientele focus is dependent on the team designated and interviewed for - i.e. Retail or Institutional Clients.

The Role

As the Client Service Representative, you will provide first-line support to either retail clients or institutional clients (i.e. banks, hedge funds, financial advisors).

Key responsibilities include

• Resolve account, trade-related, and technical queries via phone, live-chat, and ticketing
• Assist clients with the full trading lifecycle: funding, transfers, corporate actions, margin, reconciliation
• Escalate issues and collaborate across departments and regions
• Deliver client training, outreach, and market-related projects

Your Profile

• Bachelor's degree with at least 1-2 years' experience at a financial institution.
• Open to fresh graduates with strong product knowledge
• Mandatory knowledge of one or more asset classes (equities, FX, options, futures, bonds, funds)
• Strong problem-solving skills; able to stay composed under pressure
• Excellent written and spoken English; Mandarin a plus
• CMFAS 1A, 2A, CM-EIP, CM-SIP (or ability to obtain within 3 months after joining)
• Tech-savvy with Excel and productivity tools

Apply Today

Please send your resume, in WORD format only and quote reference number SS13294825, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No.: 07C5595 | Sarah Sim Sze Hui EA Registration no.: R21102761