Senior Network Specialist (Tier 3)
SINGAPORE TELECOMMUNICATIONS LIMITED
a day ago
Posted datea day ago
N/A
Minimum levelN/A
- Act as Level-3 engineer and Subject Matter Expert for Global Network Services.
- Part of the 24x7 escalations team (on rotational standby call).
- Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Provide Technical Support and consultancy as SME to internal stakeholder, for and not limited to service onboarding and process improvement.
- Review complex change request and participate in pre-change council meeting.
- Work closely and support problem management team to identify root cause of chronic problem or recurring issues, plan for preventive actions and improvement.
- Analyse IP network performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
- Occasionally provide training to Tier 1 and 2 engineers on the complex issue handled.
- Support engineering teams on new product/ feature implementation and technical support matters.
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, manuals, troubleshooting guides, etc
Skills for Success:
- Minimum cisco CCNP with rich experience troubleshooting in complex enterprise LAN and large WAN.
- At least 8+ years' experience in similar support roles, working directly with large global customers and partners.
- Good knowledge on Telco and enterprise network and technologies.
- Working experience in configuring and troubleshooting SD-WAN technologies
- Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, SR, QoS, SDWAN Overlay protocols.
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
- Experience of Security services (IDS/IPS, Firewalls etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed medium and protocols required.
- Working Experience with Checkpoint, Juniper, and Fortinet products a plus
- Having SD-WAN certification and/or CCIE is a great advantage.
- Working experience minimum in one of the following SDWAN product: Cisco, Silverpeak, Velocloud, Fortinet, etc.
- Cloud and Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus.
JOB SUMMARY
Senior Network Specialist (Tier 3)
SINGAPORE TELECOMMUNICATIONS LIMITED
Singapore
a day ago
N/A
Full-time
Senior Network Specialist (Tier 3)