Responsibilities:

• Deliver world class 24 hour one-stop customer service.
• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to contact centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers' feedback/ issues within guidelines.
• Conscientious logging of customers' feedback, service requests and enquiries.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the contact centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with group policy and standards, local laws and regulations and controls and procedures.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Duration:

• 6 months contract

Working Hours:

• Training will be on 1 October 2025
• For the first 2 months, required to work full-day shifts from 9am to 6pm (Mon to Thurs), 9am to 5pm (Fri) to follow the training schedule. From third month onward, work either full-day or half-day shifts based on selected preference

Full Day Work

• 5 days per week, between Monday to Sunday (including Public Holidays)
• 8am to 10.30pm (shift-based coverage), 9 hours per day including 1 hour lunch break, (shift interval 8am, 9am, 10am,1.30pm)

Half Day Work

• 5 days per week, between Monday to Sunday (including Public Holidays)
• 6pm to 10pm, 4 hours per day

Location:

• Rafflesplace

Salary:

• up to $25/hr for hourly part timer
• up to $4000/month for full time staff
• 1 month performance bonus upon completing 6 month contract, subject to work performance

Requirements:

• Possess a Diploma with relevant call centre experience
• Has a passion for customer service
• Able to work in a team
• Able to work in a fast-paced and demanding environment

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Rd, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg