• An inclusive and supportive company culture
• Opportunities for professional growth and development

About Our Client

This organisation is a globally recognised leader in the luxury retail industry, known for its dedication to craftsmanship and service excellence. With a strong presence in Singapore, the company offers a professional environment that values expertise and innovation.

Job Description

• Deliver exceptional customer service to clients through various communication channels.
• Handle client enquiries, complaints, and feedback with professionalism and efficiency.
• Collaborate with internal teams to ensure swift resolution of customer issues.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to clients, ensuring clarity and satisfaction.
• Support the team in achieving service excellence goals and KPIs.
• Contribute to enhancing the overall client experience in line with the brand's values.
• Stay updated on product offerings and company policies to assist clients effectively.

The Successful Applicant

A successful Candidate should have:

• Prior experience in customer service, ideally within the retail or luxury industry.
• Strong communication skills, both verbal and written.
• A client-focused approach with a problem-solving mindset.
• Proficiency in maintaining accurate records and managing multiple tasks.
• An understanding of luxury retail dynamics and customer expectations.
• The ability to work collaboratively within a team setting.

What's on Offer

• Competitive salary
• Additional benefits, including AWS, commissions, and variable bonuses.
• A permanent position within a globally recognised luxury brand.
• Opportunities for professional growth and development in the retail industry.
• An inclusive and supportive company culture in Singapore.

Michael Page International Pte Ltd | Registration No. 199804751N