Looking for a stable and rewarding career? Join CubePay as a Customer Service & Technical Support Assistant! Support merchants, sharpen your troubleshooting skills, and grow with a friendly team.

Build your career with CubePay!

We are seeking passionate individuals who enjoy solving problems, collaborating with others, and advancing in a supportive environment. As part of our team, you'll handle customer inquiries, provide technical assistance, and ensure smooth daily operations for our merchants.

Working Hours:

• Fixed shift: 1:00 PM - 10:00 PM, 5 days a week (Mon-Fri), with alternate Saturdays and public holidays included. Every Sunday Off.

Responsibilities

• Attend to merchant inquiries promptly and professionally
• Provide first-level technical support to merchants over the phone (step-by-step troubleshooting, coordinating with technicians when needed)
• Perform accurate daily administrative data entry
• Handle document scanning, filing, and data verification tasks
• Maintain and update customer inquiries, issues, and resolutions in the internal portal
• Stay calm and professional when handling customer stress or complaints during troubleshooting calls
• Support other customer care or technical duties as assigned

✅ Requirements

• Experience in customer service or technical support will be an advantage
• Candidates with no prior experience but who are eager to learn and can handle customers professionally are encouraged to apply
• Strong communication skills with a pleasant and approachable personality
• Able to handle pressure, multitask, and remain calm under stress
• Detail-oriented, organized, and responsible
• Proficient in computer use (Excel, Word, and common office applications)
• Willing to commit to fixed shifts, including alternate Saturdays and public holidays

What We Offer

• Competitive salary package
• Medical benefits and staff welfare
• On-the-job training with opportunities to pick up technical skills
• A supportive and friendly team culture
• Career growth in a stable and expanding company

Ready to grow with us? Apply now on MyCareersFuture and be part of CubePay's journey in

powering digital payments!

Learn more: www.cubepayment.com