JOB SUMMARY

Reporting to Assistant Outlet Manager, the Assistant Guest Relations Manager is responsible in overseeing that guest are warmly welcomed at the F&B Outlets. At the same time, he/she will assist in the development and execution of promotions to increase revenue.

What you will be DOING:

Guest Relations

• Monitor guest feedback and reviews to identify areas for improvement and ensure high service standards.

• Maintain strong relationships with repeat guests and VIP clientele, ensuring their preferences are noted and catered to.

General

• Drive F&B sales through effective guest engagement, upselling, and cross-selling of dining options and promotions.

• Effectively control guest flow in the restaurant ensuring maximum turnover

• Ensure that the restaurant is ready to receive guests prior to opening and that both service staff and tables are ready in line with opening standards

• Provide training, monitor and assess the performance of service staff

• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment

• Collaborate with the F&B team to develop and implement innovative dining experiences, special events, and themed promotions that attract guests.

• Assist in the development and execution of marketing strategies to promote the F&B outlets.

• Work closely with the Sales team to coordinate reservations, special requests, and group bookings.

• Carry out any other duties as and when assigned by the Management of the Hotel

Your experience and skills include:

• Minimum Secondary Education or equivalent

• Minimum 3 years Hotel experience in F&B

• Excellent reading, writing and oral proficiency in English

• Well-presented and professionally groomed at all times

• Strong interpersonal skills and able to establish a good rapport with guests

• Possess full knowledge of restaurant's seating/table plan

Computer knowledge (Microsoft Excel, Word, PowerPoint)