Duration:1 Year

Location- Clementi

Working Hours: 8:30 AM - 6:00 PM

Job Summary

We are looking for a knowledgeable and results-driven CRM Consultant to help design, implement, and optimize CRM solutions that support business objectives. The ideal candidate will have strong expertise in CRM platforms, business process mapping, and stakeholder management, with the ability to align technology with customer engagement strategies.

Key Responsibilities

• Assess business needs and translate them into CRM system requirements.
• Advise on CRM best practices, workflows, and process improvements.
• Lead CRM system implementation, customization, and configuration
• Collaborate with stakeholders across sales, marketing, and customer service to streamline processes.
• Conduct data migration, cleansing, and integration with other business systems.
• Develop and deliver user training, documentation, and ongoing support.
• Monitor system performance and provide insights/recommendations for optimization.
• Ensure CRM solutions comply with data privacy and security regulations.
• Support change management and adoption across the organization.

Key Requirements

• Microsoft Dynamics 365 (D365) Expertise
  Strong knowledge of Customer Service, Sales, and Customer Insights modules.
  Hands-on experience in configuration and customization of D365 applications.
  Participation in at least 2 full project cycles involving D365 implementations.
• Power Platform Expertise
  Proficiency in Power Automate, Power Pages, and Power Apps.
  Hands-on experience in configuration and customization of Power Platform components.
  Participation in at least 2 full project cycles involving Power Platform solutions.
• Support Experience
  Minimum of 3 years' support experience for both D365 applications and Power Platform applications.

If the requirement matches with your profile, kindly share your updated CV/resume to Aparna at aparna@wshexperts.com.sg.