Help Desk and IT Support (Technical Product Support)

This position is open to Singapore Citizens and PR only.

About Us:

Weilbach A/S is one of the leading software and development company specializing in Maritime solutions. Headquartered in Denmark with offices in UK, Egypt, Canada and Singapore, we are looking for a dynamic and highly motivated individual to be a part of our Operations team based in our Singapore office, providing exceptional customer service and IT support to our end-users and partners.

Roles and Responsibilities:

• Troubleshoot, resolve, and escalate reported incidents via our ticketing system.
• Accurately log customer issues, perform initial diagnostics where applicable, and escalate complex technical matters to the appropriate internal teams for resolutions.
• Foster a customer focused and high service standards within the Operations department.
• Competent in using computers and digital tools, including Microsoft word and excel spreadsheets to manage and maintain accurate documentation of IT processes, configurations, and troubleshooting steps.
• Ensure all requests comply with company policies and procedures.
• Provide administrative support to Operations and Sales team as needed.

Working Schedule:

Monday to Friday, 8am to 4pm and 1 Saturday, 9am to 10pm every 6 weeks

Requirements:

• Have at least an ITE diploma preferably in IT or equivalent.
• Detailed oriented, independent and self-motivated while being a team player.
• Strong organizational skills and able to adapt to changes.
• Ability to manage multiple tasks and fast paced situations.
• Competent in English verbally and in writing.

What we offer:

• Annual Leave and Medical Insurance
• Development Opportunities
• Friendly and casual working environment