Job Description & Requirements

We are seeking a detail-oriented and innovative E-Commerce Customer Service Executive to manage and deliver exceptional service and support to our clients across various communication channels. This role involves handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience that reflects our commitment to excellence and innovation in service.

Responsibilities

• Respond promptly and accurately to customer enquiries across various platforms
• Manage return and refund requests efficiently via e-commerce platforms
• Liaise with internal departments to ensure seamless customer service
• Perform ad hoc duties as assigned by management
• Handle front counter operations, including repair collections and walk-in requests
• Address customer complaints, feedback, and calls with professionalism and empathy
• Schedule deliveries and service appointments with precision
• Coordinate with internal teams to resolve issues and ensure timely service
• Maintain composure and effectiveness in a fast-paced environment
• Utilize strong communication and computer skills to support daily operations

Qualifications & Skills

• Prior experience in customer service is preferred
• Diploma or degree in Marketing, Business, E-Commerce, or a related field.
• Ability to multitask and thrive in a dynamic, high-pressure setting
• Exceptional problem-solving and critical thinking abilities
• Detail-oriented with a passion for delivering outstanding customer experiences
• Proficient in Microsoft Office and Google Workspace

Salary & Benefits

• Competitive base salary with performance-based incentives.
• Opportunities for professional development and training.
• Comprehensive health and wellness benefits.
• Hybrid work arrangements for enhanced flexibility.