Job Scope:

• Respond promptly and professionally to customer inquiries via phone and email
• Aim to achieve first-call resolution; where necessary, work closely with internal teams such as Operations, Technical Support, or Sales to resolve issues efficiently
• Keep customers updated on the status of their queries or complaints until resolution
• Accurately document all customer interactions, inquiries, feedback, and follow-up actions in the CRM or ticketing system
• Monitor and identify recurring issues or trends and escalate them to the Team Lead or Manager for analysis and process improvement
• Support additional duties or special projects to contribute to team objectives
• Ensure adherence to company policies and maintain compliance with all relevant regulatory requirements in customer service delivery

Job Requirements:

• Minimum GCE N/O Level or equivalent

How to Apply:

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150