Customer Service Executive (Contract basis, renewable yearly) [Funeral Industry]

6-5-6-5 working days per week from 8.30am to 5.30pm or 9.30am to 6.30pm, including weekend and PH. Requires to hold standby phone (taking turns between 3 CS)

Salary: $2600 -$3000

Location: Geylang Bahru

Job scope:

• Manage incoming calls, inquiries, and record case information
• Assist service hall bookings and administration
• Generate and dissimilate cases and enquiries from incoming calls to frontline staff and internal stakeholders
• Handles complaints, provide appropriate solutions and alternatives with the time limit and following up to ensure resolution
• Keep records of customer interactions, process, documentation, and update customer's cases
• Support frontline staff on administrative duties
• Work closely with Finance and Operations Team
• Follow communication procedures, guidelines, and policies
• Assist in ad-hoc administrative duties
• Case Management - corresponding with families, corporates, and stakeholders to ensure safe and smooth repatriation process
• Assist with administration and documentation for all repatriation cases
• Respond to enquiries via email, web, and phone in a timely manner

Requirements:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279