• MNC Logistics company
• AWS + Variable Bonus
• Working location: Tanah Merah (Shuttle bus provided)
• Working Hours: 9 am to 6 30 pm (Mon-Fri) , 9 am to 1 pm (Alt Sat)

Customer Service Executive (Export)

Job Responsibilities:

Customer Service Interaction
- Direct Contact with Customers with outstanding friendly and reliable service offered
- Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
- Check on the Export Documents Compliance when processing the export work order
- Apply the correct export permit and other export custom processed on timely manner
- To answer all call within 3 ringing tone (without fail)
- Monitor the onboard status without fail and to inform customer on any irregularity
- Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
- Always ensuring that the Airfreight rates apply is correct and updated.
- Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
- Ensure that all monthly customer report is submitted on timely manner without fail
- Liaising with internal and external stakeholders for shipment status and handling
- Ensuring all shipments are duly accounted and arranged as per SOP
- Working with Sales / other function groups for special arrangements

Job Requirements:

• Minimum Diploma holder
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

Interested applicants, please send your resume to Tiffany Koh (R1104633) with email subject header "Job Application for Customer Service Executive (Export, Tanah Merah)- TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen