• Global exposure and opportunities to work on cross-border projects
• Exposure and opportunities to work with seasonal engineers and leaders

About Our Client

Our client is a global law firm providing high-impact legal advice, client exposure, and strong career development in a supportive, inclusive culture headquartered in Singapore.

Job Description

• Deliver first-line technical support (phone/email) and occasional deskside assistance, ensuring timely incident resolution and request management.
• Log, track, and escalate tickets, coordinating with 2nd/3rd line teams and ITIL process functions when required.
• Act as a key communication link between users, regional IT officers, training teams, and global support teams.
• Maintain strong customer relationships by keeping users updated, meeting agreed service levels, and providing guidance to colleagues when needed.
• Develop knowledge of business operations to improve service delivery and contribute to continuous improvement.

The Successful Applicant

• Bachelor's degree in IT or equivalent experience.
• At least 4 years' IT experience in 1st level support.
• Strong knowledge of Windows 10, Microsoft Office, VPN, Citrix, Active Directory, Remote Exchange Console, and service desk/call management tools.
• Familiarity with ITIL practices and experience supporting professional services in a demanding business environment.
• Excellent organisational, problem-solving, and decision-making skills, with the ability to perform under pressure.
• Strong customer service focus, clear communication (verbal and written), and proven ability to work effectively in global teams across cultures.
• Enthusiastic, credible, and self-motivated with a passion for technology and a commitment to continuous improvement.

What's on Offer

As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.

Contact

Winson Low (Lic No: R22106039/ EA no: 18C9065)

Quote job ref

JN-082025-6811671

Phone number

+65 6416 9865

© Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.