Role: Helpdesk Agent

Job Requisition Number: IS-64147

Job Level: 3 - 5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities

§ To manage the technology ticketing impacting group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.

§ The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.

Key Requirements:

Education:

§ Bachelor's degree in business, Computer Science, or related discipline required.

§ Candidates with 3-4 years of experience in working with IT Helpdesk roles.

§ Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.

§ Fluent in English and can manage calls easily.

§ Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy

Essential:

§ Experience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.

§ Above average and exceptional written and oral communication skills

Technical Skills:

§ Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.

§ ITIL Foundation certification is preferred.

Please forward your resume in MS word format to Careers@infogainglobal.com / suganthi@infogainglobal.com