• Great work culture
• Good opportunity to work in a global industry leading law firm

About Our Client

A newly established, world-class law firm with close to 50 offices across 28 countries. With expertise spanning English law, US law, and the legal frameworks of the world's most dynamic markets, we offer clients exceptional insight and a seamless, globally integrated service

Job Description

• Provide 1st line (telephone) and occasional 2nd line (deskside) IT support, ensuring timely resolution of incidents and requests.
• Log all issues in BMC Helix, escalating unresolved cases to appropriate 2nd or 3rd line teams and monitoring progress.
• Keep customers informed on the status of their calls and maintain strong client relationships.
• Collaborate with regional IT Support Officers, IT Operations, Belfast Service Desk, and global teams to ensure seamless service delivery.
• Coordinate with ITIL process teams on change, release, problem, and configuration management.
• Work closely with local/regional IT, training teams, and other technical teams to facilitate smooth operations.
• Provide guidance, training, and mentoring to team members.
• Develop a solid understanding of the business, meet agreed OLAs/SLAs, and complete assigned tasks within deadlines.

The Successful Applicant

• Minimum 4 years' IT experience (including at least 3 years in 1st line support).
• Strong customer service skills with excellent verbal and written communication.
• Proficient in Windows 10, Microsoft Office, VPN, Citrix, Active Directory, Remote Exchange Console, and service desk/call management tools.
• Practical knowledge of ITIL processes, end-user IT services, and professional services sector operations.
• Strong organisational skills, able to work under pressure and resolve incidents logically and efficiently.
• Self-motivated, credible, and passionate about technology, with the ability to explain technical concepts in business-friendly terms.
• Experience supporting global environments, with cultural awareness and adaptabililty
• Ideally from legal or other professional services industry

What's on Offer

Great work culture

Good opportunity to work in a global industry leading law firm

Contact

Jayden Yap (Lic No: R22110369/ EA no: 18C9065)

Quote job ref

JN-082025-6811488

Phone number

+65 6416 9897

© Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.