Job Title

Customer Service Executive

Occupation

CUSTOMER SERVICE OFFICER

Job Description & Requirements

Main Accountabilities

Assist sales department in processing customer enquiries and meeting their needs.

Manage all enquires, provide timely response and follow ups

Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform

Provide accurate and valid information to customers.

Conduct customer satisfaction survey at given timeline, keep records of customer interactions

Create and update customer purchasing patterns

Process and coordinate customer orders fulfilment

Generate customer order related documents

Take the extra mile to engage customers by up selling company products

Internal & External Working Relationships

Work with others in a friendly, cooperative manner, and inspire others to cooperate.

Establish a long term working relationship with customers.

Job Requirements (Qualifications, Skills, Experience, Competencies)

• Customer service orientated and proven customer support experience

• Excellent communication skills with ability to adapt/respond to different type of characters.

• Patience in listening to customer request and persistence in follow up

• Proficient in Microsoft words and Excel

• Customer orientation and ability to adapt/respond to different types of characters