Working Hours: 3 shifts

Location: Queenstown

Job Scope: 

• Attends to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect for information relating to the health and well-being of patients and clients within community.
• Triages all calls and obtains the relevant medical information for escalation to the VCC Nurse or VCC Doctor.
• Ensures that all calls’ information is captured accurately in the call system and NGEMR (EPIC).
• Follows up on clinical calls after 2 weeks to review patient’s disposition.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by hospital 
• Any other duties as assigned by Reporting Officer.   

Job Requirements: 

• Min. Nitec/ Diploma or equivalent professional qualification in Nursing, Social Work or Allied Health.  
• Min. 1-2 years relevant experience in contact centre/ patient service associate 
• Pleasant disposition, approachable, with strong interpersonal and relational skills. Team player with good interpersonal.

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599