Customer Success Representative
FOCAL SEARCH PTE. LTD.
18 days ago
Posted date18 days ago
N/A
Minimum levelN/A
- 5.5 days a week
- Mon-Fri 9am-6pm
- Half day on Saturday/Sunday (WFH)
Benefits:
- Medical and Dental benefits
- Employee discount
- 14 days of Annual Leave
Supplemental Pay:
- Commission pay
- Performance bonus
Responsibilities:
- MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.
- Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media.
- Manage a large amount of queries in a fast-paced workplace.
- Book patients in the clinic.
- Utilization of the Clinical Management System
- Providing customers with information about dental procedures.
- Establish trusting relationships through open and interactive conversation.
- Identify and assess patient requirements to ensure satisfaction.
- Greet customers and understand their problem or purpose for contacting.
- Collaborate with the customer service manager to guarantee effective service delivery.
- Generate basic reports on patient bookings and follow-up.
JOB SUMMARY
Customer Success Representative
FOCAL SEARCH PTE. LTD.
Singapore
18 days ago
N/A
Full-time
Customer Success Representative