We are seeking a detail-oriented and customer-focused Venue & Events Staff to oversee all aspects of venue operations, event coordination, and client management. This full-time, contract position requires exceptional organizational skills, strong client relations abilities, and experience in venue management.

Primary Responsibilities

• Venue Management
  Oversee comprehensive venue booking systems and calendar management
  Implement and maintain detailed documentation procedures for all venue bookings
  Conduct site tours and presentations for potential clients
  Ensure venues are properly prepared, maintained, and restored between events
  Provide on-site or near-site support during events to address immediate needs
• Client Relations
  Serve as primary point of contact for venue inquiries and bookings
  Build and maintain relationships with clients throughout the booking process
  Respond promptly to all client requests, feedback, and concerns
  Coordinate pre-event meetings and post-event evaluations
  Follow up with prospective clients and schedule consultations
• Operational Management
  Liaise with contractors for facilities maintenance, cleaning, landscaping, and other services
  Coordinate and lead monthly management meetings with key stakeholders
  Monitor venue conditions and report maintenance issues promptly
  Prepare regular reports on venue usage, issues, and revenue performance

Secondary Responsibilities

• Develop and sell wedding planning services to clients
• Create and market event planning packages
• Generate additional revenue through value-added services

What we're looking for

• No experience is highly welcomed! Experience in a customer service or client-facing role, preferably in the events or hospitality industry is a bonus
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• A passion for providing exceptional customer service and a commitment to exceeding customer expectations

Notes

• Flexible schedule required with some evenings and weekends
• Overtime will be compensated with time off in lieu
• Performance-based incentives available